Isabel’s CV (Resume)

Brief biography


Isabel Evans, FBCS CITP,  has over thirty years of experience in the IT industry, mainly in quality management and testing in the financial, communications, and software sectors. Her areas of expertise are user experience, software quality management, software testing, teamwork, and training.


Since the mid-1980s, her quality management work has focused on encouraging IT teams and customers to work together, delivering results via flexible, customer-focused, risk- and test-driven processes designed and tailored by the teams that will use them.

Her work for the BCS SIGiST Standards Working Party focused on quality attributes, especially usability.

Isabel is a popular speaker at software quality conferences worldwide and has been a member of several working groups for industry improvement. Her publications include the book “Achieving Software Quality Through Teamwork” and chapters in “Agile Testing: How to Succeed in an eXtreme Testing Environment”; “The Testing Practitioner” and “Foundations of Software Testing”. Isabel is a Chartered IT Professional and a Fellow of the British Computer Society. In 2010, she was awarded the ISTQB Award for most significant contribution to the ISTQB Expert Level Syllabus, interviewed for the “Women of influence in testing” edition of STP journal, and awarded Best Paper at both the EuroSTAR and the ExpoQA conferences.

What Isabel can contribute to your organisation

TECHNICAL SKILLS: include the ability to perform test planning, analysis and design; test and project management; process audit and quality review; inspection/review lead; project, product and process measurement. As well as being a practitioner, she is a skilled and effective teacher, including information design; presentation skills; course design and delivery. She works in many types of project (traditional / phased / agile styles). In her latest post, she introduced testing, trained and coached others and carried out testing herself.

BUSINESS SKILLS: During all her major engagements and projects, she has presented to, liaise with, negotiate with, and mentor senior IT and customer managers and staff. She works with business teams and managers to help them carry out assurance and acceptance of systems, and to test their own business processes. For example, in one migration project for a UK insurance company Isabel advised both the IT programme manager and COO for the business on the migration controls and processes. Isabel has always worked to improve liaison within and between IT teams and the business. In her latest post, she worked with the developers and the business product owners very closely, including on customer touchpoints and user experience design.

MANAGE COMPLEXITY: Most of the projects Isabel has been involved in over the last 15 years involve organisation change, mergers, and cultural conflict. She is used to working with and resolving complex problems. This led to her writing on solving team and organisational complexities in “Achieving Software Quality Through Teamwork” (2004) and “A balanced scorecard approach to quality” (2006).

INFLUENCE OTHERS: Her work requires her to engage with, listen to, persuade, and influence individuals and teams at all levels of the organisation. For example, in one project Isabel had an advisory role to the test lead for a major multinational programme. Simultaneously she was advising the programmer manager, delivery manager, and the IT stream leads, as well as a number of central process improvement teams for the organisation. In her latest post, reporting directly to the MD, and working with the Sales & Marketing Directors, the IT director and the Support and Operations Managers to influence their approach to “Built in Quality” in all the company’s activities.

AUTONOMOUS YET TEAM-FOCUSED: From 1988, when Isabel suggested to the MD of K3 Group Ltd that a company quality programme was required, and consequently was appointed as quality manager, she has worked autonomously, leading and influencing in her own organisation and in client organisations. She has instigated, planned and implemented quality and process improvement programmes in a wide variety of organisations. She is self-motivated with a strong work ethic, but works collaboratively within teams to help positive change happen.

FLEXIBILITY AND EMPOWERMENT: Isabel has worked since the 1980’s on introduction and support of flexible, team-driven, customer-focused approaches to projects. This includes implementing agile-like approaches. She works with delivery teams and customers to improve interaction, to allow them achieve goals quickly yet in a disciplined manner. Isabel has worked on projects in a wide variety of industry sectors, and for organisations of all sizes.

EMINENCE AND AUTHORITY: Isabel is a popular and well respected international conference speaker, giving keynotes and tutorials in Europe, the USA and Australasia. She has contributed to standards working parties and retreat groups on software quality and testing. Isabel is a published author, including articles, book reviews, contributions to testing books and author of a book on software quality. She is an acknowledged expert on quality management, testing and measurement. As a trusted expert, almost all her work has been obtained by repeat business and recommendation.

Typical projects

Building Quality Into Organisations and Teams: Implementation of quality improvement programmes across organisations, introduction of ETVX processes across the business as well as in the software development life cycle; audit / review / recommendation reports; Use of EFQM Excellence Model and Balanced Business Scorecard; Introduction and support of flexible, agile approaches to development and maintenance. Customer touch points, use of user centred / user experience design, usability reviews and testing. Example organisations: Dolphin Computer Access (software vendor providing accessibility software), ARCOS (charity who work with people with brain and spine injuries); K3 Group (software house).

Consultancy: Support to corporate strategy definition and deployment; Strategic advice on software quality, software testing and metrics; Advice to customer programme manager and management team on software quality improvements; Mentoring and strategy/planning advice; Process improvement consultancy and implementation. Example organisations: Capgemini Aspire; Euroclear; Dolphin Computer Access.

Coaching, Mentoring and Training: Development and delivery of presentations and training courses in quality management, software testing and related topics plus hands on coaching during skills implementation; Mentoring of managers and staff during strategy development and implementation. Development and delivery of courses across TSG’s L&D portfolio; ISEB/ISTQB: authoring and review of syllabi, including expert level for Process Improvement; member of the ISEB accreditation panel until 2005; designed, built and delivered certification and professional development training material at foundational, intermediate, advanced / practitioner and expert levels. Examples: IETC, TSG, IBM, Dolphin Computer Access.

Testing: Wrote and implemented testing and implementation strategies, reviews and audits, skills transfer, management, metrics and controls; Advised, managed and trained in the areas of testing, implementation planning and controls for a major multi-stage migration; Planned and co-ordinated the implementation / migration dress rehearsals and live run. Designing and running tests. Analysis of design diagrams. Example organisations: Dolphin Computer Access, K3 Group, IBM, Prudential.

Research: Balanced Scorecard approaches to quality metrics, related conferences presentations and papers; Teamwork techniques and their relation to the IT project; Agile approaches to projects and testing; Development of Software Testing as a profession within IT; Development of the “TUSK” (Test User Satisfaction Kit). Influence diagrams for testing and quality. Examples: Capgemini Netherlands; Papers for conferences.